We at Merchants House Hotel are delighted to offer you a variety of different but much valued services. Simply click on the first letter of the item you request (ie. Click 'D' for Dry Cleaning):
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
< A >
Adaptors
Adaptors are available from the Concierge.
Address
The Merchant’s House Hotel
Dunkri 4/6
10123 TallinnEstonia
Tel. Nr: +372 69 77 500
Fax Nr: +372 69 77 501
e-mail: info@merchantshousehotel.com
Allergies
Anti-allergenic bedding is available from the Housekeeping.
< B >
Babysitter / Child Care
Please contact Reception and they will be glad to help you further.
Bank
There are branches of Hansa-Bank, Sampo-Bank, Nordic-Bank and Uhis-Bank within walking distance of the hotel. Please ask the Concierge.
Banquets and Weddings
Our Food & Beverage Department are ready to organise your event in our unique rooms & Courtyard. You can reach the Food & Beverage Management through reception or email erik@merchantshousehotel.com
Bar
The only Ice Bar in Estonia which serves a wide variety of drinks in glasses hand-fashioned out of ice a fashionable but intimate venue. Open daily from 11am to midnight; Fridays and Saturdays to 1am and Sundays until 11pm. If you require any information on other bars in Tallinn please do not hesitate to contact Concierge.
Bath Robe
If you require an additional bath robe delivered to your room during your stay or would like to purchase a bath robe, please contact Reception.
Beauty
Please contact the Concierge and they will inform you of beauty salons in close proximity to the hotel.
Boutique
Please contact the Concierge with your requests.
Breakfast
The extravagant Breakfast Buffet is served in the Brasserie daily from 7:00 to 10:30, Saturdaus and Sundays from 7:30 to 11:00. You can order breakfast from room service from 7am. Please contact reception to pre-order the early riser breakfast. Early riser breakfast available on weekdays from 05.00Hrs to 07.00Hrs, Weekends 05.00 to 08.00Hrs.
Business Offices & Information
Please contact Reception.
< C >
Café Time
Café Time is located in the oldest part of the hotel, offering a cozy and informal place to sit, relax and unwind while enjoying our wonderful cuisine and beverages.
Car Rental
Concierge would be happy to help you reserve a rental car.
Check-Out Time
Please note that check-out time is 12 noon. Should you need your room a bit longer, please contact Reception in advance.
Churches
The Concierge would be happy to inform you about religious services. All the main churches are situated close to the hotel and all are within walking distance.
Cinema
The Coca-Cola Plaza offers 10 wide screen rooms plus a luxuries private suite ("A le coq" suite) which has its own private bar and lounge attached to the theatre. All films are shown in English Language and have subtitles in Estonian & Russian Languages. Five minutes walk from the hotel. www.superkinod.ee
City Tours / Sight Seeing
Our Concierge would be happy to inform you on all the sights in the area and help you to organise a tour guide.
Concierge
Our experienced Concierge will be able to assist you with any questions.
Courtyard Cafe
The extensive courtyard café is the centre feature of the hotel. During the summer months guests can enjoy an alfresco lunch, dinner or drinks in the peace and quiet of this unique and peaceful courtyard that no other hotel or restaurant can offer.
Cosmetics
Cosmetic articles as well as facials, whole-body treatments and much more are available at local salons & shopping centres within walking distance of the hotel. Please contact reception or the concierge department for further details.
Courier Service
Various courier services are available. Please obtain further information from the Concierge.
Credit Cards
We accept most major credit cards.
Currency Exchange
Foreign notes and currencies can be exchanged at Reception. Exchange rates are posted by the reception desk.
< D >
Day Trips
The surrounding area offers many opportunities for day trips. The Concierge would be glad to give you more information.
Doctor
An emergency medical service can be quickly reached through Reception.
Dry Cleaning
Please see Laundry Services in your room’s directory for further information.
< E >
Emergency Exits
All emergency exits are clearly marked and will allow you to leave the hotel quickly in the case of an emergency. Please refer to the instructions posted on the back of your room door.
< F >
Fax
Our fax number is: +372 69 77 501
Fire
In case of fire, please inform Reception immediately. There are marked fire extinguishers on every floor. Every floor has immediate access to the ground floor from clearly marked stairwells. Please refer to the instructions posted on the back of your room door.
Flight Information, Booking and Confirmation
Please contact reception.
Flowers
Our concierge would be happy to help you order flowers.
< G >
Golf
Niitvalja golf course www.egk-golf.ee is approximately 30 minutes (35Km) away from the hotel. The Concierge would be happy to assist you.
< H >
Hotel Location
The hotel is situated a few seconds/metres away from the Old Town Square. The Merchant’s House is the most central hotel in Tallinn’s Old Town. The central location gives easy access to the museums, churches, theaters, concert halls, cafes, bars & restaurants for which Tallinn’s Old Town is justly famous. We are also in close proximity to the fashionable shopping areas and business centres of Tallinn.
Distance to airport:6km www.Tallinn-airport.ee
Central Bus Station:4km
Harbour:3km
Central Train Station:2km
Helicopter Landing Pad:3km
Pirita Fair Centre:6km
Hotel Reservations
Our reservations department is at your service.
E-mail: sales@merchantshousehotel.com
Tel. Nr: +372 69 77 500
Fax Nr: +372 69 77 501
Housekeeping
The Housekeeping department would be glad to receive your special requests.
< I >
Ice Bar
Our Ice Bar is open daily from 10.00Hrs until 24.00hrs; Fridays and Saturdays to 02.00hrs.
Information
The concierge would be glad to help you with any additional information you may require.
Internet Access
Broad-band and wireless LAN connection
Interpreters
Tallinn interpreters can translate almost all languages. Please ask the Concierge for further details.
Ironing Service
Please contact the housekeeping department.
< J >
Jewellery
All rooms have built-in safes in the rooms.
< K >
Keys
Please turn in your key at the Reception when you leave the hotel.
< L >
Laundry
Please fill in your laundry sheet and leave the items of clothing in the laundry bag provided in your room. Further information on laundry services can be obtained from your rooms directory
Limousine Service
Please contact the Concierge department.
Lost and Found
Please turn found items in to the Concierge and refer to them if you have lost something.
Luggage
The Concierge will see to the transport and storage of your luggage.
< M >
Maid Service
Maid Service can be contacted through the Housekeeping department.
Mail
In-coming mail is placed in your room-key pigeon hole at the Concierge. Please place out-going mail in the letter box by the reception. Stamps and further information are available from reception desk.
Management
Management can be contacted through Reception or by e-mail: gm@merchantshousehotel.com
Manicures
There are beauty salons within walking distance from the hotel, please contact the hotel reception desk regarding enquires.
Massage
Please contact the concierge department.
Messages
Messages are placed in your room-key pigeon hole at the Concierge.
Meeting and Conference Rooms
We offer various solutions for meetings and events involving 2 to 25 participants. Please contact our Food & Beverage manager through reception or via email: www.f&b@merchantshousehotel.com
Mini-Bar
Most rooms are equipped with a mini-bar. Should you have any additional request, please contact the Room Service.
< N >
Newspapers and Magazines
The Concierge can organise International magazines and newspapers.
< O >
Opera
Opera tickets may be purchased through the Concierge.
< P >
Parking
We have arrangements for parking close to the hotel.
Pedicures
There are beauty salons within walking distance from the hotel, please contact the hotel’s reception desk regarding enquires.
Pets
Pets our not allowed in the hotel
Pharmacy
Please contact the Concierge.
Photocopying
The Concierge can make photocopies for you at any time.
Photographer
Please call the Concierge. He will be happy to assist you further.
Pillows
Please contact the Housekeeping department. We will be happy to provide you with extra pillows.
"Please do not disturb"
Please hang the "Do not disturb" sign on the outside of your room door when you would like to be left in peace. If you would rather not be disturbed with telephone calls, please inform the hotel switchboard.
Post
In-coming post is placed in your room-key pigeon hole at the Concierge. Please place out-going post in the letter box on the reception desk. Stamps and further information are available reception.
Press Department
Tel. Nr: +372 69 77 500
Fax Nr: +372 69 77 501
e-mail:press@merchantshousehotel.com
or visit the Hotel Pressroom
Pubs
There are a variety of traditional & International bars within walking distance from the hotel. For further information please contact the Concierge desk.
Public Transportation
The Concierge will be able to provide you with information on public transportation within Tallinn.
< R >
Radio
Televisions in your rooms also receive a variety of radio programmes.
Razor
A shaving kit can be purchased through the Concierge desk.
Restaurants
We look forward to you visiting the KN restaurant which is open daily from 12.00hrs until 23.00Hrs. Our British Chef Charlie Aird will make your visit to the Brasserie a meal to remember. If you have any special requests or dietary requests during your stay please contact the Food & Beverage department at the hotel or email our chef at chef@merchantshousehotel.com. The Brasserie can seat over 72 guests.
If you would like advice and help booking other restaurants in Tallinn during your stay, please contact the Concierge department.
Religious Services
The Concierge would be happy to inform you about religious services. The main churches are all situated close to the hotel and are within walking distance.
"Room cleaning service, please"
Please hang the "Room cleaning" sign on the outside of your room door when you would like the housekeeping department to clean your room.
Room Service
Room service is available from 07.00 Hrs until 23.00Hrs. Please see your room service menu for the selection of Food & Beverage offered.
< S >
Safes
There are safes in all rooms and suites for your valuables.
Sauna
Our sauna is situated in the “relax room” located in the basement area. Opening hours: 08.00hrs to 21.00hrs.
Secretarial Work
Please contact the Concierge. He would be happy to help you find secretaries and typists.
Sewing Kit
A small sewing kit is located in the desk drawer. Should this kit not suffice, please contact the housekeeping department.
Shoe Shine Service
Please contact the reception desk.
Shopping
Please contact the Concierge for further information on shops, opening hours and their locations.
Show Cases
Our Reception staff would be happy to sell you any items displayed in the show cases.
Sight Seeing / City Tours
Our Concierge would be happy to inform you of all the sights in the region.
Souvenirs
The Concierge would be happy to assist you in finding the perfect souvenir.
Sports
Our Concierge would be happy to provide you with information on all sports available within the area of the hotel.
Stamps
Can be purchased from the Reception desk.
Sun Beds
Sun bed salons are within close proximity to the hotel.
Swimming Pools
There our two swimming pools in close proximity to the hotel, please contact the concierge department for further information on their location and opening hours.
< T >
Table Reservations
Table reservations for all restaurants can be placed through the Concierge.
Taxi
The Concierge department can help with ordering taxis.
Telephone
Our modern switchboard allows you to place phone calls directly. Please dial zero (0) for an out-going line. There is a list with dial codes for international cities in your rooms directory. To call another room, please dial the room number. Reception would be glad to assist you with any further questions.
Television
We offer over 30 channels in German, English, Estonian, Norweign and Finnish. Pay-TV is also available. The current programme guide can be found next to your flat screen television.
Terrace “The Summer Terrace”
Enjoy a meal or a drink on our summer terrace above the cobblestones in front of the hotel, where you can sit in comfort and watch the world go by. Open from 08.00hrs until 23.00hrs during the summer months.
Theatre Tickets
The Concierge would be happy to inform you on the various theatre performances and can obtain tickets for you.
Tobacco Goods
Can be bought from the bar, café or restaurant.
Toiletries
Please contact the Concierge department.
Train Connections
The Concierge department can provide you with all the necessary information.
Translation
The Concierge would be happy to help you find a translator.
Travel Information
Please contact the Concierge department.
< V >
Vases
Our Housekeeping department would be happy to bring you vases for your flowers.
< W >
Wake-Up Service
Can be made via your Television or through Reception.
Weather forecast Tallinn-Estonia
Information on up todate weather forecast in Tallinn & Estonia can be gained via concierge or visit www.weather.ee/tallinn
Weddings and Banquets
Our Food & Beverage department can prepare and organise your event in our unique rooms and courtyard.
or visit our event planning information
Wool Blankets
The Housekeeping department would be happy to bring you extra wool blankets. |
